The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Liang, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Liang.Fang@fangjewelry.com.
All payment is due in full at the time of order, including special orders. We accept Credit Card, Paypal or Etsy's Direct Checkout.
Please make sure you put any special requests we have discussed in the "notes to seller" section when you check out.
International - Customer is solely responsible for custom tariffs or any other fees!
If you need to cancel your order, please contact us within 1 hour of purchase, you are entitled to a full refund. If you notify us later, you may be charged from 25 to 75 percent of the item price, depending on the situation.
Please make sure your shipping address on Etsy is up-to-date.
U.S Domestic: U.S Free Shipping on all orders over $35. Ships by USPS Mail with full insurance. Approximately 2-3 business days
International: Ships by USPS First Class Mail International / USPS Priority Mail Internation with full insurance according to USPS value rule. Approximately 7-12 business days(first class) / 5-10 business days(priority).
We are not responsible for paying additional taxes or tariffs imposed by customs. You can check here to see what the duty will be for your country: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
If you would like a refund or exchange, please contact us within 7 days of delivery.
**There's a 10% restocking fee on all returns. Restocking fee covers shipping fee with insurance, tracking, shipping supply cost and labor cost.**
We must receive the item in the original packaging and the item must be in the condition it was shipped in. If the item has been worn or used we will charge a restocking fee of 20%. Please contact us before you return so we can give you instructions about where to ship.
Shipping costs are not refundable and return shipping for exchanges or repairs will be at the cost of the customer.
Any repairs or resizing, etc done by a jeweler other than us voids this guarantee.
NO REFUNDS or EXCHANGES on custom orders.
Jewelry is made by our own two hands, so each piece may have a slight variation from what is pictured. We create high-quality handmade jewelry, not mass manufactured pieces.
Most items can be custom engraved and we will put notes in description. Some items cannot be engraved due to the limitation of space or design. We only offer the English alphabet in LARGE CAPS, numbers,❤,&, and (.) little dots. All Letter Size 1/8" (2mm)
Please specify if you like your custom engraving on inside or outside of your piece, otherwise we will use our design discretion for the location of the custom engraving.
We will engrave our small logos and signs of material we use on each of our jewelry, regardless item is custom engraved or not.
We offer ring size 3 to 15 with half sizes available. If you don't see your ring size listed, please Convo us. We might be able to provide an item in that size, depends on designs.
International ring size to US ring size, Use this ring size conversion chart: http://www.onlineconversion.com/ring_size.htm
Please note Resizing can be very time consuming. Return shipping costs and a resizing fee will be charged to the buyer. Make sure you got your right size.
We work with Sterling Silver, Gold, Brass, Gemstones, etc. Metals and gemstones can be changed so that you can have the jewelry of your dreams. Due to the liability involved we do not use customer supplied stones in our jewelry.
By default, the silver piece we deliver to you is in original silver color, those are designed to oxidize and wear with time. Some pieces can be oxidized UPON REQUEST, for those we use an oxidization process to darken a piece. On the brass, bronze you may notice some black marks as the oxidization wears off but this shouldn't last forever.
Over time, silver, brass and gold, will tarnish with exposure to air, chemicals, and oils in the skin. Pieces are best cleaned by using a jewelry polish cloth.
All orders are ready for gifting. It will come with Natural Kraft Jewelry Boxes and Premium Jewelry Polish Cloth.
Etsy will let you add a different address when you check out. Instead of an invoice we will include a personalized message from you to the recipient, enter whatever you'd like me to write in the 'notes to seller' when you check out.
If you have any questions and requests, please let us know.
TO THOSE WHO WANT TO PURCHASE OXIDATION ITEMS: The effect of oxidizing pieces is for a more tarnished and antique look. Depending on the look that the item is designed to be achieved, we may purposely treat the pieces with sulfide to create the look of oxidized jewelry. Upon request we can oxidize the silver piece for you at free of charge, but keep in mind that the oxidation finish can have a slight difference each time and may not be exactly the same as the pictures shown.
By default, the silver piece we deliver to you is kept in original silver color, which are designed to wear with time. We strongly RECOMMEND you to choose the original piece as you can enjoy the process of natural oxidation.